ایمانی، صاحب؛ گسکری، ریحانه و قیتانی، البرز (1394)؛ اثر بازاریابی داخلی بر عملکرد کارکنان: اثر میانجی نوآوری سازمانی در ادارههای تابع شرکت بهرهبرداری نفت و گاز آغاجاری، مجله مدیریت بازرگانی7(2): 315-338.
رستمی، رضا؛ اکبری، پیمان؛ ویسمرادی، اکبر و محمدی نجفآبادی، عبدالمجید (1394)، تحلیل نقش واسطهای رضایت شغلی و تعهد سازمانی در رابطه بین بازاریابی داخلی و مشتریگرایی کارکنان (مطالعه موردی: شرکتهای پخش دارویی و غذایی)، مجله مدیریت بازاریابی، 10(26): 158-139.
شاهین، آرش و ابوالحسنی، زهرا (۱۳۸۹)، سنجش تفاوت مشخصات کیفیتی خدمات و نحوه ارائه خدمات در صنعت بیمه (بررسی موردی: شرکت بیمه ایران در استان اصفهان)، مجله دانش و توسعه، ۱۸(۳۱): ۹۶-۷۵.
عاطفهدوست، علیرضا؛ خائف الهی، احمد علی؛ فانی، علیاصغر و داناییفرد، حسن (1392)، بررسی تأثیر بازاریابی داخلی بر عملکرد سازمان با درنظرگرفتن متغیرهای میانجی تعهد سازمانی و کارآفرینی سازمانی (مطالعة موردی: شرکت فولاد مبارکة اصفهان)، مجله مدیریت بازرگانی، 5(4): 42-21.
قلیپور، آرین؛ محمداسماعیلی، ندا و دبیری، افشین (۱۳۹۶)، مدل ۳۴۰۰۰ منابع انسانی، تهران: انتشارات کتاب مهربان.
نوئه، ریموند؛ هالنبک، جان؛ گرهارت، باری و رایت، پاتریک (1396)، مدیریت منابع انسانی: کسب مزیت رقابتی، ترجمۀ الهام ابراهیمی،تهران: انتشارات کتاب مهربان.
Alshurideh, M., Alhadid, A.Y. & Barween, A. (2015), “The effect of internal marketing onorganizational citizenship behavior and applicable study on the University of Jordan employees”, International Journal of Marketing Studies, 7(1), 138-145.
Anaza, N. A., & Rutherford, B. (2012). How organizational and employee-customer identification, and customer orientation affect job engagement. Journal of Service Management, 23(5), 616-639.
Balemba, E., Deogratias, K. & Akonkwa, B. M. (2016), “Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions”, International Journal of Bank Marketing, 34(5), 773-796.
Barzoki, A.S. & Ghujali, T. (2013). Study the relationship of internal marketing with job satisfaction, organizational commitment and organizational citizenship behavior, International Journal of Academic Research in Business and Social Sciences, 3(3), 33-49.
Beatson, A., Lings, I.N., & Gudergan, S (2008). "Employee Behaviour and Relationship Quality: Impact on Customers", The Service Industries Journal, 28(2), 211-223.
Bermodez-Gonzalez, G., Sasaki, I., & Tous-Zamora, D. (2016), “Understanding the impact of internal marketing practices on both employees’ and managers’ organizational commitment in elderly care homes”, Journal of Service Theory and Practicem, 26(1), 28-49.
Berthon, P., Ewing, M. & Hah, L. (2005), “Captivating company: dimensions of attractiveness in employer branding”, International Journal of Advertising, 24(2), 151–172.
Bhattacharya, C.B. & Elsbach, K.D. (2002), “Us versus them: the roles of organizational identification and disidentification in social marketing initiatives”, Journal of Public Policy and Marketing, 21(1), 26-36.
Caesens, C., Stinglhamber, F. & Ohana, M. (2016), “Perceived Organizational Support and Well-being: A Weekly Study”, Journal of Managerial Psychology, 31(7), 1214-1230.
Chang, C.S., & Chang, H.C. (2008). “Perceptions of Internal Marketing”, Journal ofAdvanced nursing, 8 (87), 92-100.
Cheng, C. (2011), A study of critical factors of the job involvement for hotel employees Taking hotels in Taiwan as an example, International Journal of Hospitality Management, 30, 990-996.
Cole, B., Jones III, R. J., & Russell, L. M. (2016). Racial dissimilarity and diversity climate effect organizational identification. Equality, Diversity and Inclusion: An International Journal, 35(5/6), 314-327.
Dahl, A.J. & Peltier, J.W. (2014), “Internal marketing and employee satisfaction and loyalty: cross-cultural scale validation in context of US and German nurses”, Journal of Consumer Satisfaction, Dissatisfaction and complaining Behavior, 27 (1), 43-53.
Eisenberger, R. & Stinglhamber, F. (2011), “Perceived Organizational Support: Fostering Enthusiastic and Productive Employees”, APA, Washington, DC.
Eisenberger, R., Huntington, R., Hutchison, S. & Sowa, D. (1986), “Perceived organizational Support”, Journal of Applied Psychology, 71(3), 500-507.
Hernandez-Diaz, A., Calderon-Abreu, Th., Amador-Dumois, M., & Cordova-Claudio, M. (2017), “Internal marketing and customer-contact employees’ attitudinal outcomes”, Academia Revista Latinoamericana de Administracion,30(1), 124 – 143.
Huang, L. C., Ahlstrom, D., Lee, A. Y. P., Chen, S. Y., & Hsieh, M. J. (2016). High performance work systems, employee well-being, and job involvement: An empirical study. Personnel Review, 45(2), 296-314.
Huang, Y. & Rundle-Thiele, S. (2015), “A holistic management tool for measuring internal marketing activities”, Journal of Services Marketing, 29 (6/7), 571-584.
Joung, H.W., Goh, B.K., Huffman, L., Yuan, J.J. & Surles, J. (2015), “Investigating relationships between internal marketing practices and employee organizational commitment in the foodservice industry” International Journal of Contemporary Hospitality Management, 27(7), 1618-1640.
Kale, S.H. & De, S. (2013), “A diagnosis of inherent problems in enhancing service quality through internal marketing and organizational identification in Macau and Singapore casinos”, UNLV Gaming Research and Review Journal, 17(1), 31-42.
Kanungo, R.N. (1982), “Measurement of job and work involvement”, Journal of Applied Psychology, 67(3), 341-349.
Kianto, A., Vanhala, M., Heilmann, P, (2016),"The impact of knowledge management on job satisfaction", Journal of Knowledge Management, 20(4), 621- 636.
Kim, J., Song, H. J., Lee, C. K. (2016), “Effects of Corporate social responsibility and internal marketing on organizational commitment and turnover intentions”, International Journal of Hospitality Management, 55, 25-32.
Knight, C., Patterson, M. & Dawson, J. (2016), “Building work engagement: A systematic review and meta-analysis investigating the effectiveness of work engagement interventions”,
Journal of organizational behavior, 38(6), 792-812.
Lee, C. & Chen, W.-J. (2005). “The Effects of Internal Marketing and Organisational Culture on Knowledge Management in the Information Technology Industry”, InternationalJournal of Management, 22(4), 661-672.
Lodahl, T. M, & Kejner, M. (1965). The definition and measurement of job involvement, Journal of Applied psychology, 49(1), 24-33.
Mael, F. & Ashforth, B.E. (1992), “Alumni and their alma mater: a partial test of the reformulated model of organizational identification”, Journal of Organizational Behavior, 13(2), 103-123.
Neves, P. & Eisenberger, R. (2014), “Perceived organizational support and risk taking”, Journal of Managerial Psychology, 29(2), 187 – 205.
Salanova, M., Agut, S. & Peiro, J. M. (2005), “Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate”, Journal of Applied Psychology, 90)6(, 1217-1227.
Singh, A. & Gupta, B. (2015), “Job involvement, organizational commitment, professional commitment, and team commitment”, Benchmarking: An International Journal, 22(6), 1192- 1211.
Tansuhaj, P., Randall, D. & McCullough, J., (1991), “Applying the internal marketing Concept within large organizations: as applied to a credit union”, J. Prof. Serv. Mark. 6(2), 193–202.
Ting, S.C. (2011), “The Effect of Internal Marketing on Organizational Commitment: Job Involvement and Job Satisfaction as Mediators”, Educational Administration Quarterly, 47(2), 353-382.
Tsai, Y. (2014). Learning organizations, internal marketing, and organizational commitment in hospitals. BMC health services research, 14(152), 1-8.
Tsai, Y., & Wu, S. W. S. (2006). Internal marketing, organizational commitment and service quality. In Service Systems and Service Management, 2006 International Conference on. 2, 1292-1298. IEEE.
Tsai, Y.-F. & Tang, T.-W. (2008). "How to Improve Service Quality: Internal marketing as a Determining Factor", Total Quality Management, 19(11). 1117-1126.
Wen, H. Y., (2010), Relationships among Internal Marketing Perceptions, Organizational Support, Job Satisfaction and Role Behavior in Healthcare Organizations,International Journal of Management, 27(2). 235-255.
Wieseke, J., Ahearne, M., Lam, S.K. & Van Dick, R. (2009), “The role of leaders in internal marketing. Journal of Marketing”, 73(2), 123-145.