Investigating the effective factors on Employee Experience in software companies

Document Type : Research Paper

Authors

1 Public Administration Department, Faculty of Management, University of Tehran, Tehran, Iran

2 Full Professor in organizational behavior and human resource management, Faculty of management, University of Tehran, Tehran, Iran

3 Public Administration department, Faculty of Management, University of Tehran, Tehran, Iran.

4 Public Administration Department, Faculty of Management, University Of Tehran, Tehran, Iran

Abstract

According to the fact that in recent years, four generations of employees are working in the organizations, employees' satisfaction and creating a sense of engagement has become a challenge for human resource managers. In response to this challenge, some researchers recommend that organizations should change their approach in HRM to managing employee experience. Given that finding out influential factors in construction of employees experience is an important matter. The aim of current study is analyzing employees’ experiences throughout their career journey in software producing companies. The research participants are employees of two major software companies: Hamkaran system and Dotin. The strategy of research is descriptive phenomenology by use of Mustacas procedure. The research findings show us that 7 organizational elements, 4 environmental elements and 2 personal elements are the three major categories that shape employees experience. According to the importance of Employee Experience in era of 4 different generations in the organizations, this study will help employee experience architects to improve their employees' experiences.

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History

  • Receive Date: 06 June 2022
  • Revise Date: 16 September 2023
  • Accept Date: 19 June 2024

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